Refund policy

1. Overview

At Voltmarts, we want you to be completely satisfied with your purchase. Our Return & Refund Policy outlines the terms and conditions for returning products and receiving refunds. Please read this policy carefully before making a purchase.

Customer Support Contact:
Email: voltmart569@gmail.com
Phone: 9821900963
Instagram: @voltmarts

2. Return Window

2.1 Return Timeframe

Standard Returns: 2 days from date of delivery
Extended Returns: 14 days for defective or damaged items
No Returns After 2 Days: Items returned after 2 days (for non-defective items) will NOT be accepted

2.2 How to Calculate Return Window

Return window begins on the date the product is delivered to you
If delivery is on Friday, the 2-day window extends through Saturday (including weekends)
Holidays and weekends are counted as part of the return window
Example: If delivered on Friday, you have until Saturday to request return

2.3 Initiation of Return

You must initiate a return request within the 2-day window
Late return requests will be rejected
Check your order history for the exact delivery date
Note: 2-day window includes weekends and holidays

3. Return Eligibility

3.1 Eligible for Return (Full Refund)

Your product can be returned for a full refund if:

✅ Condition Requirements:

Product is unused and in original, undamaged condition
Original packaging is intact and unopened
All original accessories, tags, and documentation are included
No signs of wear, tear, or usage
Product has not been washed, sterilized, or modified

✅ Documentation:

Original invoice/order confirmation is available
Product comes with original tags and labels

✅ Product Type:

Clothing (unused, unwashed, with tags)
Non-consumable items in perfect condition
Toys (unopened, unused)
Furniture (unused, undamaged)
Books and CDs (unopened)

3.2 Non-Returnable Items

❌ The following items CANNOT be returned under any circumstances:

Hygiene & Safety Products:

Diapers (used or opened)
Baby wipes (opened package)
Baby oils, lotions, creams, or any topical products
Medicines, supplements, or health products
First aid kits or medical supplies
Thermometers or health monitoring devices

Clothing & Personal Items:

Clothing used by a baby/child
Worn items (even if washed)
Items without original tags
Customized or personalized clothing
Undergarments or swimwear
Shoes worn outdoors

Feeding & Nursing Products:

Used bottles (even if sanitized)
Used bottle nipples or teats
Pacifiers or soothers
Breast pump components (hygiene reasons)
Sterilizers (used)

Toys & Games:

Opened or used toys
Toys with broken seals
Toys missing original packaging
Items showing signs of play or wear
Batteries installed or used

Other Non-Returnable Items:

Items marked "Final Sale" at time of purchase
Products purchased during clearance sales
Bundles or combo offers
Used car seats or safety equipment
Items damaged by customer negligence
Products where return/refund was declined at purchase
Items returned without proper documentation

4. Damaged or Defective Items

4.1 Eligible for Return (Defect Claim)

If you receive a damaged, defective, or incorrect item:

✅ Return Window: 14 days from delivery (extended for defects)

✅ Defect Types:

Manufacturing defects
Product arrived broken or damaged
Missing parts or incomplete sets
Wrong item delivered
Product malfunctions or fails prematurely
Quality issues not visible at time of delivery

4.2 Damage or Defect Reporting

Timeline: Report within 24 hours of delivery

How to Report:

Email: voltmart569@gmail.com with:
- Order number
- Photos of damaged/defective item
- Description of the issue
- Request for replacement or refund
Or call: 9821900963
We will verify and respond within 24-48 hours

4.3 Defect Resolution

Option 1: Replacement

We will ship a replacement immediately (free)
Defective item will be picked up at no cost
Replacement takes 2-3 business days

Option 2: Refund

Full refund will be processed (including shipping)
You can either arrange pickup or use our return label
Refund processed within 7-10 days of item receipt

5. Return Process

Step 1: Initiate Return Request

Online:

Log in to your Voltmarts account
Go to "Order History"
Find the order containing the item to return
Click "Request Return"
Select reason for return
Confirm return request

Offline:

Email: voltmart569@gmail.com
Include order number and reason for return
Await confirmation

Step 2: Receive Return Label

Return label will be sent to your email and SMS
Download and print the label (or use mobile version)
Label includes return tracking information
Label is valid for 5 days

Step 3: Pack the Item

Use original packaging if available
If original packaging is damaged, use a sturdy box
Wrap item securely to prevent damage during transit
Include all accessories and documentation
Do NOT include invoice or personal items in the package

Step 4: Ship the Item

Attach the return label to the package
Hand over to any courier branch or pickup point mentioned in label
Request receipt/AWB number for tracking
Keep receipt for reference

Step 5: Quality Check & Inspection

Once item reaches our facility:

Our team inspects the item (2-3 business days)
We verify return eligibility criteria
Photos are taken for record-keeping
You'll receive an inspection report via email

Step 6: Refund Processing

If Return is Approved:

Refund is initiated within 24-48 hours of approval
Amount: Product price + applicable taxes
Refund is credited to original payment method
Processing time: 5-7 business days (bank dependent)
You'll receive email confirmation of refund

If Return is Rejected:

We'll explain the reason via email
Item can be returned at your own cost
You have 7 days to arrange pickup
After 7 days, item may be disposed

6. Refund Amount & Deductions

6.1 Refund Amount Calculation

Full Refund Amount Includes: ✅ Product price ✅ Applicable GST/taxes ✅ Shipping charges (for defective items)

Full Refund Does NOT Include: ❌ Shipping charges (for non-defective returns) ❌ Handling fees ❌ COD charges (if any) ❌ Taxes paid (except applicable GST reversal) ❌ Payment gateway charges (credit card/bank surcharge)

6.2 Refund Deductions

Deductions may apply for:

Return shipping costs (if you arranged shipping)
Damage caused by mishandling during return
Restocking fees (on discounted items, rare cases)
Missing accessories or incomplete items

Example:

Product price: ₹2,000
GST: ₹360
Original shipping: ₹100
Return shipping cost: ₹50
Refund Amount: ₹2,360 - ₹50 = ₹2,310

7. Return Shipping

7.1 Free Returns

Free return shipping is provided for: ✅ Defective or damaged items ✅ Wrong item delivered ✅ Manufacturing defects

7.2 Paid Returns

Customer bears return shipping for:

Change of mind (non-defective returns)
Item used or opened
Customization preferences
Fit or color not as expected

Estimated Return Shipping Costs:

Within city: ₹50-100
Across cities: ₹100-200
Return shipping cost is deducted from refund

7.3 Return Shipping Options

Voltmarts Arranged Pickup: Free courier pickup from your address
Self-Ship: Drop at courier branch, costs deducted from refund
Customer Pays: Full return cost borne by customer

8. Exchange Policy

8.1 Exchange Eligibility

Exchanges are available for: ✅ Wrong size or color delivered ✅ Defective items ✅ If item qualifies for return (same 2-day window) ✅ Exchanging for a different product

8.2 Exchange Process

Initiate "Exchange" request in your account or email us
Select new product/size/color you want
We provide return label for old item
Ship old item to us (free for defects, else costs deducted)
Upon receipt and inspection, new item ships immediately
Additional cost (if any) charged to card on file

8.3 Exchange Timeline

Processing: 5-7 business days
Shipping new product: 2-3 business days
Total time: 7-10 business days

9. Special Cases & Exceptions

9.1 Sale or Clearance Items

Sale/clearance items have a 3-day return window (standard is 2 days)
Some clearance items may be marked "Final Sale - No Returns"
Refund amount may be less for discounted items
Always check sale terms before purchasing

9.2 Gift Items

Gifts can be returned within 2 days of recipient receiving them
Original proof of purchase (email/invoice) required
Refund is processed to original purchaser's payment method
Recipient can also request store credit instead of refund

9.3 Multi-Item Orders

Each item's return is processed independently
You can return 1 item or all items
Return window applies to each item separately
Shipping refund applies only if entire order is returned

9.4 Pre-Order & Special Items

Pre-order items may have different return windows
Custom or personalized items cannot be returned
Limited edition items: 14-day return window for defects only

10. Refund Methods

10.1 Original Payment Method

Credit/Debit Card:

Refund processed within 5-7 business days
Amount credited back to card account
Bank processing time may vary (usually 2-3 days)

Digital Wallets (Google Pay, PayTM, Apple Pay):

Refund processed within 3-5 business days
Credited back to wallet

UPI:

Refund processed within 2-3 business days
Credited to associated bank account

Net Banking:

Refund processed within 5-7 business days
Credited to registered bank account

Cash on Delivery (COD):

Refund by bank transfer to account provided
Processing time: 7-10 business days

10.2 Store Credit/Gift Voucher

You can opt for store credit instead of refund
Store credit can be used for future purchases
Store credit valid for 12 months
Non-transferable

11. Non-Refundable Situations

Voltmarts will NOT process refunds if:

❌ Item has been used or tried on ❌ Original tags/packaging have been removed ❌ Product has been washed, sterilized, or modified ❌ Damage is due to customer mishandling ❌ Item is returned after 2 days ❌ Return initiated without proof of purchase ❌ Item was purchased from another seller/website ❌ Customer made an unauthorized purchase (chargeback filed) ❌ Item is on the "Non-Returnable" list ❌ Return shipment is lost (customer's responsibility)

12. Chargeback Policy

12.1 Unauthorized Chargebacks

If you file a chargeback with your bank for a legitimate purchase:
- Your account will be permanently suspended
- All future orders will be cancelled
- Legal action may be pursued

12.2 Legitimate Chargebacks

If you believe a charge is fraudulent or unauthorized:

Contact us immediately: voltmart569@gmail.com
We will investigate and resolve
Please do NOT file a chargeback without contacting us first

13. Return of Refund Items

13.1 Rejected Returns

If your return request is rejected:

Item will be held at our facility for 7 days
You can arrange pickup at your cost
After 7 days, item will be donated/disposed
No responsibility for disposed items

13.2 Lost Returns

If the return package is lost in transit:

Voltmarts is not responsible for lost packages
We recommend shipping with tracking and insurance
In rare cases, we may investigate and resolve

14. Contact & Escalation

14.1 Customer Support

For Return Requests & Refund Inquiries:

Email: voltmart569@gmail.com
Phone: 9821900963
Response time: 24-48 hours

14.2 Escalation Process

Level 1: Contact Customer Support
Level 2: Escalate to Returns Manager (if unsatisfied)
Level 3: Lodge complaint with Voltmarts Management
Level 4: Consumer Protection Authority (if needed)

14.3 Tracking Return

Email includes return tracking number
Track package status online using AWB number
SMS updates sent during transit

15. Disputes & Complaints

15.1 Dispute Resolution

If you disagree with a refund decision:

Email detailed explanation to: voltmart569@gmail.com
Provide photos, order number, and proof
We will review and respond within 48 hours
If still unresolved, escalate to management

15.2 Consumer Rights

As per Consumer Protection Act 2019:

You have the right to file a consumer complaint
Complaints can be filed with local consumer courts
Voltmarts is committed to fair resolution

16. Frequently Asked Questions (FAQs)

Q: Can I return an opened item? A: Not if it's a hygiene product (diapers, creams, etc.). Other opened items may be returned only if unused and in perfect condition.

Q: What if I received a damaged item? A: Report within 24 hours with photos. We'll provide a replacement or refund for free.

Q: How long does refund take? A: Refunds are processed within 7-10 business days after we receive and inspect the item.

Q: Can I return items bought during sale? A: Sale items can be returned within 3 days (not 2 days) if unused.

Q: Will I get refund for shipping? A: Shipping refund is provided only for defective items. For regular returns, shipping cost is deducted.

Q: Can I exchange instead of refund? A: Yes, exchanges are available for eligible items within 2 days.

Q: What if I want store credit instead of cash refund? A: You can opt for store credit (12-month validity) instead of bank refund.

Q: How do I know if my return was approved? A: You'll receive an email with inspection report and refund status within 3-5 days of item reaching our facility.

17. Policy Updates

Voltmarts may update this Return & Refund Policy anytime
Updates will be published on the website
Significant changes will be notified via email
Continuing to use Voltmarts constitutes acceptance of updated policy